The Santa Experience Frequently asked questions
The Santa Experience
Is farm park access included with The Santa Experience
No, once the experience has started you must remain in your car all the way round the farm for your safety. It will be possible to see some of the farm animals from your car though.
How long does The Santa Experience last?
The whole ride lasts about 45 minutes
How soon do we need to arrive?
Try to arrive at least 15 minutes before your booked ride time to give yourself time. If you're late it usually won't be possible to get you on another time slot.
Will the event take place if it's windy / raining?
Yes, the event will continue in all weather conditions providing it is safe to do so.
What are the vehicle restrictions?
Up to 7 occupants are permitted per vehicle (including babies). Sorry no mini-buses, coaches, high top vans or vehicles above 2.1m (7ft) high or over 3500kg. If your car is lowered to the extent that you struggle to clear speed bumps it may not be suitable for this drive through.
Will my car get muddy / stuck?
The route is round the farm park over solid surfaces at all times. We're not anticipating any issues with mud.
What's the difference between the Santa Experience and Enchanted Encounters?
The Santa Experience is a 40 minute drive around the farm with lit-up trees and a variety of characters on your route. The ride also includes Santa with a personalised chat and chocolate gift for each child too. For the Santa Experience you must remain in your car once your experience starts so you view all scenes, Santa and the reindeer from your car. For Enchanted Encounters you drive around the same route as The Santa experience to reach the Reindeer Lodge. There are no scenes, characters, presents or Santa but you do get to go into the reindeer stable with one of our reindeer handlers to meet the reindeer in person. Enchanted Encounters also includes 40 minutes by a fireplace with smores kit whereas the Santa Experience does not include these elements.
Do we need to pre-book for this event?
Yes, this event must be pre-booked. This event is extremely popular and certain dates will sell-out completely. You can book online using the link on the main event page.
My child is ill, can I get a refund / transfer?
Unfortunately not. Just like all other major ticketed attractions it's not posible to refund or transfer tickets at short notice. If you can't make it do see if anyone else is able to take your tickets in your place.
Can I change my ticket date / time?
Unfortunately due to high ticket demand we are unable to amend or alter ticket dates or times after purchase, as specified in our Terms and Conditions. Please ensure you purchase the ticket time you wish to visit.
I did not receive my booking confirmation/tickets, what should I do?
Please email the ticket team directly using email@example.com and they'll be able to look into this for you.
Do you do discounts for group bookings, disabled visitors or carers?
No, we offer a flat rate for all customers.
Are children under 2 free?
Yes and no! If you have a child under 2 in the car and you don't want Santa to refer to them or for them to receive the gift then you don't need to include them in your booking but they may still attend. If you'd like Santa to refer to the child under 2 and give them a gift then you'll need to include them on your booking and pay the appropriate rate including this child.
Are dogs allowed on the ride?
Yes, providing they remain in your car at all times.
My child has a food allergy, do you have an alternative to the usual chocolate gift?
Yes, we have an alternative edible Santa for children with allergies which look like this -
Can we feed the animals?
Unfortunately this will not be possible. Once the experience has started you must stay in your car all the way round the experience. This has been done for your safety.
My question hasn't been answered here. Can I email you?
Sure, for all event enquiries do email our event team using firstname.lastname@example.org and we'll do our best to help.
How does the personalization work?
When you book online we'll ask you some questions about the children in your group. Santa will then use some of this info to personalize each group.
Do we get to meet Santa?
Yes, you will drive around to meet with Santa and get to speak with him from your car. Visits to meet with Santa are restricted to one vehicle at a time and he will remain 2m outdoors away from your vehicle. There will be no physical contact between visitors and Santa and we kindly ask visitors to remain in their vehicles.
What presents should we fill in on our form?
Do only add presents to the form which your children will be receiving from Santa on the big day. Please don't let us know about items which they've asked for but aren't likely to receive. Also do make sure that you don't include any surprise presents. All info on the form could be referenced by Santa as part of your visit.