The Santa Experience Frequently asked questions

The Santa Experience

Do we need to pre-book for this event?

Yes, this event must be pre-booked. This event is extremely popular and certain dates will sell-out completely. You can book online using the link on the main event page.

Are dogs allowed on the ride?

No, for the safety and enjoyment of everyone dogs are not permitted on The Santa Experience.

Do adults need a ticket?

Yes, everyone aged 2 and over must have a ticket. Children under 2 are free.

How does the personalization work?

We ask the adults to fill in a form on the way up to the forest. Santa and his friends then use some of this info to personalize each ride.

Is farm access included with The Santa Experience

The farm park is mostly in use for Christmas tree sales in December so most areas are closed. There will be limited areas of the farm open which can be used by customers.

How long does The Santa Experience last?

The whole ride lasts about one hour.

My child has a food allergy, do you have an alternative to the usual chocolate gift?

Yes, we have an alternative edible Santa for children with allergies which look like this - Do check the ingredients and allergen information thoroughly to make sure they're suitable for your child. Just mention you'd like the alternative gift to Santa when the gifts are handed out and we'll have these ready in the basket for you. If our alternative gift isn't suitable then you can choose to bring along your own item and we can get this to Santa to pass on to your child.

How soon do we need to arrive?

Try to arrive at least 15 minutes before your booked ride time to give yourself time to walk to the boarding area. If you're late it usually won't be possible to get you on another ride.

My child is ill, can I get a refund / transfer?

Unfortunately not. Just like all other major ticketed attractions it's not posible to refund or transfer tickets at short notice. If you can't make it do see if anyone else is able to take your tickets in your place.

Will the event take place if it's windy / raining?

Yes, the event will continue in all weather conditions providing it is safe to do so. Do make sure your dressed appropriately with lots of layers, hat and gloves. There are lots of sheltered areas within the forest too plus a covered trailer to get you up there.

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Hopefully you now know a bit more about us!

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