The Santa Experience Frequently asked questions
The Santa Experience
Is farm park access included with The Santa Experience
The farm park will be closed while The Santa Experience is running. You therefore won't be able to use the farm attractions during your visit. It will be possible to see some of the farm animals from the ride though.
How long does The Santa Experience last?
The whole ride lasts about 80 minutes.
How soon do we need to arrive?
Try to arrive at least 10 minutes before your booked ride time to give yourself time. If you're late it usually won't be possible to get you on another time slot.
Will the event take place if it's windy / raining?
Yes, the event will continue in all weather conditions providing it is safe to do so.
Can we use prams / pushchairs?
Unfortunately we can't fit prams or pushchairs on the trailer so ask that these are not used. We recommend baby carriers or slings be used for very small children.
Do we need to pre-book for this event?
Yes, this event must be pre-booked. This event is extremely popular and certain dates will sell-out completely. You can book online using the link on the main event page.
My child is ill, can I get a refund / transfer?
Unfortunately not. Just like all other major ticketed attractions it's not posible to refund or transfer tickets at short notice. If you can't make it do see if anyone else is able to take your tickets in your place.
Can I change my ticket date / time?
Unfortunately due to high ticket demand we are unable to amend or alter ticket dates or times after purchase, as specified in our Terms and Conditions. Please ensure you purchase the ticket time you wish to visit.
I did not receive my booking confirmation/tickets, what should I do?
Please email the ticket team directly using firstname.lastname@example.org and they'll be able to look into this for you.
Do you do discounts for group bookings, disabled visitors or carers?
No, we offer a flat rate for all customers.
What does the free under 2 child ticket include?
Children under 2 are free providing they are carried when on the trailer or when walking. They'll be able to see and enjoy the whole experience and get a photo with Santa too. This free ticket doesn't include a gift or a mention from Santa however. If you'd like your under 2 year old to receive a gift and be mentioned by Santa then do purchase a child ticket for them instead.
Can we book two adjacent rides for a larger group?
Yes, but you'll need to get in touch with us to do this. Not all ride times are shown on the booking system so we'll usually need to book you in manually.
Do adults and children need tickets?
Yes, each person attending requires a ticket.
I don't know what my child wants for Christmas yet- can I fill this in later?
Yes, the two questions about presents and being good are deferable meaning you can fill them in later. Do make sure you setup an account when you purchase tickets so you can login at a later date to do this.
Are dogs allowed on the ride?
Unfortunately not everyone likes dogs so for the enjoyment of everyone we ask that all pets are left at home.
My child has a food allergy, do you have an alternative to the usual chocolate gift?
Yes, we have an alternative edible Santa for children with allergies which look like this -
Can we feed the animals?
Unfortunately this will not be possible.
My question hasn't been answered here. Can I email you?
Sure, for all event enquiries do email our event team using email@example.com and we'll do our best to help.
How does the personalization work?
When you book online we'll ask you some questions about the children in your group. Santa will then use some of this info to personalize each group.
Do we get to meet Santa?
Yes, you will meet Santa in person as part of your visit. Santa will meet your group and speak to everyone together but you should be able to get a photo of just your family with Santa too.
What presents should we fill in when we place our booking?
Do only add presents to the form which your children will be receiving from Santa on the big day. Please don't let us know about items which they've asked for but aren't likely to receive. Also do make sure that you don't include any surprise presents. All info on the form could be referenced by Santa as part of your visit.
People with reduced mobility
Is there much walking involved?
The experience comprises 20 mins on the tractor, 10 mins in the reindeer barn, 20 mins at the reindeer viewing area, 10 mins back on the tractor, 5 mins walk to Santa then 15 minutes talking to Santa.
Is the terrain suitable for wheelchairs?
Most of the paths on the farm are hard core - a packed road surface with loose stones. It should be accessible using most wheelchairs and buggies,
Are there any large gradients?
The farm is on a sloped site but you shouldn't need to traverse and major hills as part of the ride route.
Can we take wheelchairs on the tractor?
We're able to accommodate one folding wheelchair on each trailer.
Are there any stairs or steps?
Yes- the trailer has 4 steps for access but there are hand railings to assist in this process.